Returns FAQ

Do you accept returns?
Yes, we accept returns on eligible items within ___ days of delivery. Items must be unused, unworn, and in their original packaging.

Can earrings be returned?
For hygiene reasons, earrings may not be eligible for return unless they arrive damaged or defective.

What if my item arrives damaged?
Please contact us within ___ days of delivery with your order number and clear photos of the damaged item. We will review the issue and do our best to make it right.

How do I start a return?
To start a return, please contact us through our Contact page or email us with your order number and reason for return. Once approved, we will provide the next steps.

Do you offer refunds?
Yes. Once your return is received and inspected, we will notify you if the refund is approved. Approved refunds will be issued to the original payment method.

How long does a refund take?
After your refund is processed, it may take a few business days for your bank or credit card company to post it to your account.

Do customers pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or there was an issue with the order.

Can sale items be returned?
Sale items, final sale items, and gift cards may not be eligible for return unless they arrive damaged or defective.